Privacy Policy

Information you provide directly. When you call our emergency line, submit our contact form, or engage us for restoration work, we may collect your name, phone number, email address, property address, insurance carrier and policy details (only if you choose to share them for claim coordination), a description of the damage, and any photos or documents you send us.

Information collected automatically. When you visit our website, we (and our third-party analytics providers) may collect standard log data such as your IP address, device and browser type, referring URL, pages viewed, and timestamps. We use cookies and similar technologies to remember preferences and measure site performance.

Information from third parties. If your insurance carrier or property manager engages us on your behalf, we may receive claim numbers, adjuster contact information, and loss details from them.

• Dispatch a restoration crew to your property.
• Assess damage, prepare estimates, and perform mitigation and reconstruction work.
• Coordinate with your insurance carrier or adjuster on claim documentation.
• Communicate with you about your project, scheduling, and follow-up.
• Process payments and maintain business records as required by law.
• Improve our website, services, and customer experience.
• Send occasional service updates or seasonal safety information (you can opt out at any time).
• Comply with legal, tax, insurance, and licensing obligations.

We do not sell your personal information. We share information only as needed to deliver our services:

• Insurance carriers and adjusters — with your consent, to document the loss and support claim processing.
• Subcontractors and trade partners — plumbers, electricians, roofers, or other specialists brought in to complete your project. They are bound by confidentiality expectations.
• Service providers — hosting, analytics, form-processing, and CRM vendors that help us operate our website and communicate with you.
• Legal and safety — when required by law, subpoena, court order, or to protect the rights, property, or safety of our team, our customers, or others.

Our website uses cookies and similar technologies for site functionality, analytics, and performance measurement. You can control cookies through your browser settings; disabling them may affect how parts of the site work. We may use third-party analytics providers (such as Google Analytics) that collect aggregate usage data on our behalf.

We keep project and customer records for as long as needed to provide our services, respond to warranty questions, resolve disputes, and comply with tax, insurance, and legal requirements. Website analytics data is retained per our analytics provider's standard settings.

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to:

• Know what personal information we have collected about you.
• Request deletion of your personal information, subject to legal retention requirements.
• Request correction of inaccurate personal information.
• Opt out of the sale or sharing of personal information (we do not sell your information).
• Non-discrimination for exercising these rights.

To exercise any of these rights, contact us at the phone number below. We may need to verify your identity before responding.

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No system is perfectly secure, and we cannot guarantee the security of information transmitted over the internet.

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. The “Effective” date above reflects the most recent revision. Material changes will be posted on this page.

Questions about this Privacy Policy or how we handle your information?

Gallagher Restoration Co.
Canyon Lake, CA
Phone: (951) 541-0034
Email: grc.restoration@gallagherrestoration.com